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terms & conditions

These conditions of sale apply to the ‘Buyer’ in relation to all goods supplied by ‘Mosaique’ Wines.



Price as listed in the Wholesale price list are LUC including WET (excluding GST).

All prices are subject to be updated without notice.


Minimum orders

Minimum order quantity is 12 bottles. Order must be multiple of 12 (24, 36, 48, 60 and so on).


Split cases

Split case are free of charge, you can mix as you wish.


Freight per cases of 12

Free shipping VIC Melbourne and regional.
Free shipping NSW Sydney, ACT Canberra, QLD Brisbane, SA Adelaide, TAS Hobart
WA Perth $12 per cases
NT Darwin $30 flat fee per dozen
Other regional interstate areas, fee may applies


Cut off time same week delivery

1- Melbourne - orders by Thursday 10am
2- Other locations in VIC - orders by Monday midnight
3- Sydney - orders by Thursday 10am
4- Brisbane & Adelaide - orders by Monday midnight (delivery Thursday or Friday)
5- Canberra & Hobart - orders by Monday midnight
*Please note orders placed after these times may not be delivered same week. Of course we will always try to help you as best as we can.


Delivery timings 

Melbourne 1 business day. (next day service)
Sydney 1 business day (next day service)
ACT, QLD, TAS, SA 3-5 business days.
WA 6-7 business days. We ship once a month (temperature controlled in Summer)
NT 10-14 business days.

Shipping exceptions

To preserve the quality of the wine we will only release your order when weather conditions will not adversely impact the wine.


Payment terms

All invoices are to be paid strictly 30 days from the date of the invoice unless otherwise specified by ‘Mosaique’. Payment must be paid in full to the ‘Mosaique’ account as specified on the invoice. Non-payment within the 30 days credit terms may automatically result in the account terms reverting to pre-payment without notice. The terms of the account will not be changed after this point. Once account exceeds the credit terms, delivery of further goods will be suspended until a payment have been made. If payment is overdue ‘Mosaique’ will contact its debt recovery agency so they can organise payment collection and legal actions on behalf of ‘Mosaique’.


Credit Accounts

‘Buyers’ may apply to open a credit account with ‘Mosaique’. Wines will be supplied up to a credit limit on approved accounts. ‘Mosaique’ reserves the right to vary the ‘Buyer’ credit limit at any time without reason being assigned thereto. ‘Mosaique’ may at any time revoke or vary the terms upon which credit is extended to the customer.


Consignment note

The ‘Buyer’ or his agent will be required to sign a consignment note on delivery and this signature will be sufficient proof.



All claims for incorrect shipment, damaged products must be made to ‘Mosaique’ within 7 days of receipt of the goods. Faulty wines will be assessed case by case, we will need the corked bottle back with at least ¾ of the wine in the bottle and the original cork to assess the fault. If the wine was faulty we will organise a credit note.



All returns must be approved by ‘Mosaique’ in writing. Unauthorised returns will not be accepted by Mosaique’ and the courier will therefore be instructed to return such wines to the ‘Buyer’.


Property in and title to goods supplied under these Terms and Conditions shall remain with ‘Mosaique’ and does not pass to the ‘Buyer’ until all monies payable in respect of those goods (including any interest, freight or insurance charges) have been paid in full to ‘Mosaique’. ‘Mosaique’ has the right to call for or recover goods owned by ‘Mosaique’. The ‘Buyer’ agrees to keep the goods in a fiduciary capacity for ‘Mosaique’ until such time as ownership is transferred to the ‘Buyer’.



Complaints in respect of alleged faulty goods shall not entitle the ‘Buyer’ to withhold payment of any sum which had become payable to ‘Mosaique’ and shall not give rise to any right or set-off unless, and until, any amount to be allowed by ‘Mosaique’ had been admitted and ascertained.


To the full extent permitted by law, all guarantees, warranties, representations, promises, conditions or statements regarding the wine supplied, whether express or implied, and whether statutory or otherwise (including without limiting generality, guarantees, warranties, representations, promises, conditions and statements as to merchantality, suitability or fitness for any purpose, profitability or any other attributes or consequences of or benefits to be obtained from or in the course of using such service) are excluded except as otherwise expressly provided for in these Terms and Conditions.


Wines will be at the risk of the ‘Buyer’ from the time of receival.


Dispute resolution

If dispute arises between the parties, they must attempt to resolve the dispute by mediation prior to commencing legal proceedings.


Obligation to notify of any change

The applicant agrees to notify ‘Mosaique’ within 14 days of any change of ownership, legal entity or business address or any insolvency proceedings under bankruptcy and/ or companies legislation which have been commenced or proposed.


Governing law

The agreement formed as a result of ‘Mosaique’ acceptance of orders is governed by the law of the state of Victoria.

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